Craig Richmond, President & CEO of Vancouver International Airport, has overseen the airport’s vision to become a world-class hub. He leads a dedicated team in delivering an exceptional airport experience.
YVR is one of the fastest-growing major airports in North America, having welcomed 24.2 million passengers in 2017. YVR was voted Best Airport in North America a record 9 consecutive years at Skytrax World Airport Awards and recognized as one of British Columbia’s Top Employers 11 years in a row.
In 2016, Airports Council International – North America recognized his efforts with the Excellence in Visionary Leadership Award. In 2017 Airport Revenue News recognized him as Director of the Year in the large airports category.
Session: Rethinking the Customer Experience