FAQ

This is my first time attending, what should I expect?
This conference brings together airport professionals and businesses that serve airports to attend outstanding education sessions and networking opportunities.  In addition, there is an exhibition hall that showcases the latest and greatest products and services.
 
You can expect to meet and network with many of the nation's and world's leading minds in aviation, and receive education and information on the latest trends and issues.
 
Do I have to be a member to attend?
You do not have to be a member to attend the conference.  Any and all aviation professionals are welcome.  Please refer to the registration tab to view the conference rates.
 
How do I become an exhibitor?
If you are interested in becoming an exhibitor please contact Brad Lewis, blewis@showmgmt.com and/or visit the Exhibit & Sponsor tab for more information about fees, deadlines, etc.
 
How much does it cost to register?
Please refer to the Registration tab to view the registration fees and deadlines.
 
What if I registered, but can no longer attend?  Can I send someone else in my place?
If you cancel your registration by 5pm EDT August 1st, 2016, you can receive a refund.  Any cancellations received after this date will be charged a $100 cancellation fee.  No cancellations will accepted after August 1, 2016, however substitutions will be accepted at any time. Any refunds due will be processed after the event has concluded.
 
How can I obtain a Visa letter?
To request a visa letter please email Deirdre Clemmons, Vice President, Meetings, Education and Partnerships at dclemmons@aci-na.org.
 
Is there a cut-off date to register before the conference?
The cut-off date to receive the early bird registration rate is August 1st, 2016.  Pre-Registration will close on August 1st, 2016.  If you have not yet registered by that date, you will have to register onsite.
 
Is it possible to purchase a floor pass or pay to visit the exhibit hall only?
There is a one-day pass registration.  Please refer to the registration tab to view the fees.
 
Who do I contact with registration questions? 
All registration questions can be directed to meetings@aci-na.org or via phone (202) 293-8500.
 
Can I register onsite?
Yes, onsite registration will be available as follows:
 
Attendee and Exhibitor Registration:
Saturday, September 24, 7:30 AM - 6:30 PM                                                
Sunday, September 25, 7:30 AM - 7:00 PM        
Monday, September 26, 7:30 AM - 7:00 PM
Tuesday, September 27, 7:00 AM - 5:45 PM
 
Can I register online with a check?
No, you must use a credit card or debit card in order to register online.
 
Is there a designated headquarters hotel? What if the hotel I want to stay at is sold out on some or all of the nights I need?
No, There is no designated "headquarters hotel" for the conference.  If the hotel you wish to stay at is sold out on some or all of the nights, please check availability at the other three hotels by goign to the hotel tab.
 
How far are the hotels from the Palais des congrès de Montréal?
All 4 hotels are less than a 5 minute walk to the Palais des congrès de Montréal.
 
Where are the Conference sessions and Exhibition being held?
All conference activities beginning with the Exhibition Hall Grand Opening on Sunday evening will take place at the Palais des congrès de Montréal unless noted otherwise.
 
What meals are included in the registration fees?
Committee Meetings on Saturday and Sunday include continental breakfast, am/pm breaks and lunch for attendees.
Conference and Exhibition meals included in the registration fees are continental breakfast, am/pm breaks and lunch.  No dinners, unless noted, are included in the fees.
 
What is the attire?
The attire for the educational sessions and exhibition hall is business casual.
 
The suggested attire for the Closing Night event is casual.
 
Please wear comfortable shoes and bring a light sweater or jacket as meeting rooms can be cool.  Please note that the average temperature in Montréal for late September ranges from a high of 64ºF/18ºC to a low of 45ºF/7ºC.  Please check the weather and plan accordingly.
 
I am interested in participating as a speaker. How do I obtain more information about speaker opportunities?
Please contact Deirdre Clemmons, Vice President, Meetings, Education and Partnerships via email at dclemmons@aci-na.org to inquire about speaking opportunities.
 
What is there to do in Montréal?
There are a host of activities and things to do in Montréal.  Please visit the city of Montréal's official website for more information.
 
Can I bring my kids to the conference?
ACI-NA meetings and events are intended for adults only and no children under the age of 16 are permitted to register or attend.  Children under the age of 16 are not permitted on the trade show floor at any time.  Anyone under the age of 18 must be accompanied by a parent or legal guardian while on the trade show floor.
 
How do I tweet about the conference?
The hashtag to tweet about the conference is #ACI16
 
Is there accessibility for persons with disabilities at the Palais des congrès de Montréal?
Yes.  For specific needs, please contact the Palais des congrès de Montréal directly at +1 514-871-8122 .
 
How do I register as media/press and obtain press credentials?
For more information on media/press registration, please contact Scott Elmore, Vice President, Communications and Marketing via email at selmore@aci-na.org